Organizational Context Issues..

Example of an issues..

A residence area located near-by with a construction company that has been certified by ISO 9001: 2015. The construction company was found to be ignoring the environment even several times a memo of protest were sent by residents' associations.

There has been a lot of problems in residential areas such as clogged drains, flash floods and dust pollution are thought to stem from the operations committed without control measures. The highlight of this problem, a picket organized by residents' associations to voice their grievances. More prolong the situation, the media are also invited to show their concern to the public.

Impressed of the strike, the local council and several government agencies have 'ground' and carry out their responsibilities. As a result, the project had to be stopped temporarily on the instruction of the authorities until the problem is resolved;

There are some issues that may be taken lightly by the top management according to the requirements contained in ISO 9001: 2015;
  1. In all likelihood, the top management failed to understand the external issues that may affect their intrinsic events (clause 4.1 of the ISO 9001: 2015).
  2. They also may not be aware of the impact of stakeholders who have an indirect effect on the company's operations (Clause 4.2 of ISO 9001: 2015).
  3. Still unable deepen the understanding of the risk-based thinking (clause 5.1.1 of ISO 9001: 2015).
  4. Less of regard to the issues raised by external parties that lead to more complicated problems (clause 6.1.1 of ISO 9001: 2015).
  5. No action for settlement at a time when growing problem (clause 6.1.2 of ISO 9001: 2015)
  6.  Perhaps there is no internal discussion on how to find common solutions to the conflicts that existed then. (Clause 9.3.1 of ISO 9001: 2015)
In short, the elements of ISO 9001: 2015 which has been released shows the need for the involvement of top management in ensuring a smooth management systems. NOT SOLELY TO LOOK FOR CUSTOMER SATISFACTION ONLY.