10.1 General improvement

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10.1 General

The organization shall determine and select opportunities for improvement and implement any necessary actions to meet customer requirements (via 8.5.1) and enhance customer satisfaction (via 9.1.2). These shall include:
NOTE Examples of improvement can include correction, corrective action, continual improvement, breakthrough change, innovation and re-organization.

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Clause 5.3 (Organizational Roles, Responsibility and Authorities)