10.1 General improvement

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10. IMPROVEMENT

10.1 General

The organization shall determine and select opportunities for improvement and implement any necessary actions to meet customer requirements (via 8.5.1) and enhance customer satisfaction (via 9.1.2). These shall include:
NOTE Examples of improvement can include correction, corrective action, continual improvement, breakthrough change, innovation and re-organization.

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Clause 5.3 (Organizational Roles, Responsibility and Authorities)