5.3 Organizational Roles, Resonsibility and Authorities

5. LEADERSHIP

5.3 Organizational Roles, Responsibility and Authorities

Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization. Top management shall assign the responsibility and authority for:

• a) ensuring that the quality management system conforms to the requirements of this International Standard;
• b) ensuring that the processes are delivering their intended outputs;
• c) reporting on the performance of the quality management system and on opportunities for improvement (see 10.1), in particular to Top management;
• d) ensuring the promotion of customer focus throughout the organization;
• e) ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.

Cross reference
Clause 4.4.1 (QMS and its processes)