8.2 Requirement for products and services (8.2.3)

8. OPERATION

8.2 Requirement for products and services

8.2.3 Review of requirements related to products and services

8.2.3.1

The organization shall ensure that it has the ability to meet the requirements for products and services to be offered to customers. The organization shall conduct a review before committing to supply products and services to a customer, to include:

• a) requirements specified by the customer, including the requirements for delivery and post-delivery activities;
• b) requirements not stated by the customer, but necessary for the specified or intended use, when known;
• c) requirements specified by the organization;
• d) statutory and regulatory requirements applicable to the products and services;
• e) contract or order requirements differing from those previously expressed.

The organization shall ensure that contract or order requirements differing from those previously defined are resolved.

The customer’s requirements shall be confirmed by the organization before acceptance, when the customer does not provide a documented statement of their requirements.

NOTE In some situations, such as internet sales, a formal review is impractical for each order. Instead, the review can cover relevant product information, such as catalogues or advertising material.

8.2.3.2 Retain documented information

The organization shall retain documented information, as applicable:

• a) on the results of the review;
• b) on any new requirements for the products and services

Reference for requirement
Clause 8.5.1 (Production Control)