5.1 Leadership and Commitment (5.1.2)

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5. LEADERSHIP

5.1 Leadership and Commitment

5.1.2 Customer focus

Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that:
Cross reference
Clause 4.4.1 (QMS and its processes)
Clause 10.1 (Improvement)
Clause 8.5.5 (Post delivery activities)