8.7 Control of nonconforming outputs (8.7.1)

8. OPERATION

8.7 Control of nonconforming outputs

8.7.1

The organization shall ensure that outputs that do not conform to their requirements are identified and controlled to prevent their unintended use or delivery.

The organization shall take appropriate action based on the nature of the nonconformity and its effect on the conformity of products and services.

This shall also apply to nonconforming products and services detected after delivery of products, during or after the provision of services.

The organization shall deal with nonconforming outputs in one or more of the following ways:

• a) correction;
• b) segregation, containment, return or suspension of provision of products and services;
• c) informing the customer;
• d) obtaining authorization for acceptance under concession.

conformity to the requirements shall be verified when nonconforming outputs are corrected

Cross reference
Clause 9.1.3 (Performance analysis and evaluation)
Clause 10.1 (Improvement)
Clause 10.2.1 (Nonconformity and corrective action)