9.3 Management Review (9.3.2)

9. PERFORMANCE EVALUATION

9.3 Management Review

9.3.2 Management Review Inputs

The management review shall be planned and carried out taking into consideration:

• a) the status of actions from previous management reviews;
• b) changes in external and internal issues that are relevant to the quality management system;
• c) information on the performance and effectiveness of the quality management system, including trends in:
• 1) customer satisfaction and feedback from relevant interested parties;
• 2) the extent to which quality objectives have been met;
• 3) process performance and conformity of products and services;
• 4) nonconformities and corrective actions;
• 5) monitoring and measurement results;
• 6) audit results;
• 7) the performance of external providers;
• d) the adequacy of resources;
• e) the effectiveness of actions taken to address risks and opportunities (see 6.1 via  6.1.1 & 6.1.2);
• f) opportunities for improvement